Privacy Policy of MotorSutra

Effective Date: 01.02.2023

MotorSutra (“we,” “us,” or “our”) respects the privacy of our customers and visitors to our website and service centers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable laws in India, including the Information Technology Act, 2000 and related rules.

By using our services, visiting our website, or interacting with us in any manner, you agree to the collection and use of information as outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use our services:

a. Personal Information

Personal information refers to information that can identify you, such as:

  • Name
  • Phone number
  • Email address
  • Residential address
  • Vehicle details (make, model, registration number, service history)
  • Payment information

b. Non-Personal Information

Non-personal information refers to data that does not directly identify an individual. This includes:

  • Browser type and version
  • Operating system
  • IP address
  • Cookie data
  • Service preferences and browsing activity on our website

2. How We Use Your Information

We use the information we collect to:

  • Provide vehicle repair and maintenance services
  • Schedule appointments and follow-ups
  • Respond to customer inquiries and provide customer support
  • Process payments and issue receipts or invoices
  • Send service reminders, offers, and promotions (with your consent)
  • Improve our services and customer experience
  • Comply with legal obligations and resolve disputes

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted service providers, such as payment processors, IT support, or customer service platforms, to assist us in delivering our services.
  • Legal Compliance: We may disclose personal information if required by law or to comply with a legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, provided the recipient agrees to respect your privacy.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. These measures include secure servers, encryption of sensitive data, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

As a customer of MotorSutra, you have the following rights regarding your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You can request corrections to inaccurate or incomplete information.
  • Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations.
  • Opt-out: You can opt-out of receiving promotional communications at any time by following the instructions provided in our emails or by contacting us directly.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience and analyze website traffic. You can control the use of cookies through your browser settings. However, disabling cookies may limit the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those external sites. We encourage you to review the privacy policies of those websites before sharing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the effective date will be updated accordingly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

MotorSutra
1281 MG Road, Sector 5, South Delhi, New Delhi - 110021, India
Phone: 919996543310
Email: [email protected]