Terms and Conditions

Effective Date: 01.02.2023

Welcome to MotorSutra! These Terms and Conditions (“Terms”) govern your use of our services, including vehicle repair, maintenance, and related offerings provided by MotorSutra (“we,” “us,” or “our”). By using our services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Services Overview

MotorSutra offers a range of vehicle repair and maintenance services, including but not limited to oil changes, brake repairs, tire services, engine diagnostics, and more. All services are performed by qualified technicians and are subject to availability.

2. Appointments and Booking

  • Scheduling: Customers can schedule service appointments via phone, email, or through our website. While we strive to accommodate your preferred time slots, all appointments are subject to availability.
  • Cancellations: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Failure to do so may result in a cancellation fee.

3. Pricing and Payments

  • Estimates: Prior to performing any repair or service, we will provide an estimate of the expected costs. This estimate is subject to change if additional work is required after an initial inspection.
  • Final Pricing: The final cost of the service may vary based on the actual work performed, replacement parts, and any unforeseen issues encountered during the service.
  • Payment Terms: Payment is due in full upon completion of services. We accept payments via cash, credit/debit cards, and electronic payment methods. Failure to make timely payments may result in the suspension of future services.
  • Refunds: Services are non-refundable once rendered. In the event of a dispute, we will work with you to resolve any issues regarding the quality of service provided.

4. Warranty

  • Service Warranty: MotorSutra offers a limited warranty on parts and services provided. The warranty period and terms may vary depending on the type of service and parts used. Please refer to your service receipt for warranty details.
  • Exclusions: The warranty does not cover damages caused by misuse, negligence, accidents, or unauthorized repairs performed by third parties. The warranty is also void if the vehicle is used for racing or other high-stress activities not recommended by the manufacturer.

5. Customer Responsibilities

  • Vehicle Condition: Customers are responsible for ensuring that their vehicle is in a safe condition to be worked on. Any known issues, such as fluid leaks or mechanical faults, should be disclosed to us prior to service.
  • Personal Belongings: MotorSutra is not responsible for any personal items left inside the vehicle during service. Please remove all valuables before handing over your vehicle for repair.

6. Limitation of Liability

  • Damage to Vehicle: While we take great care to ensure your vehicle is handled properly, MotorSutra is not liable for any incidental damage caused during repair or service, except in cases of gross negligence or willful misconduct.
  • Third-Party Products: Any third-party parts or products used during repair are covered by the manufacturer’s warranty. MotorSutra is not responsible for defects in third-party parts, but we will assist in claiming manufacturer warranties where applicable.
  • Indemnification: You agree to indemnify and hold MotorSutra harmless from any claims, losses, or damages arising out of your use of our services, except where caused by our negligence or misconduct.

7. Intellectual Property

  • Content Ownership: All content on our website, including text, images, logos, and service descriptions, is the intellectual property of MotorSutra. You may not copy, distribute, or reproduce any content without our express written consent.
  • Trademarks: The MotorSutra name, logo, and related marks are registered trademarks of MotorSutra. Unauthorized use of these trademarks is strictly prohibited.

8. Privacy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you agree to our Privacy Policy.

9. Changes to Terms and Conditions

MotorSutra reserves the right to update or modify these Terms at any time. Any changes will be posted on our website, and the updated Terms will become effective upon posting. We encourage you to review these Terms regularly.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these Terms will be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us:

MotorSutra
1281 MG Road, Sector 5, South Delhi, New Delhi - 110021, India
Phone: 919996543310
Email: [email protected]